What families say about us
We are rated 9.9 out of 10 on homecare.co.uk. Everything on this page comes directly from clients, their families, and the professionals we work alongside. Unedited, in their own words.
Direct feedback
In their words
Social workers, hospital teams, and families contact us directly about the care we deliver. These are real examples from our records, with names removed to protect privacy.
"I wish to bring to your attention the great work Orbis have completed whilst their client was in hospital and care was suspended. They were in constant communication with the ward and took delivery of all equipment and made up [client]'s bed ready to welcome him home. I have never seen this from a care provider and it's above and beyond. Well done, Team. A heartfelt thanks."
Social Care Practitioner, Warwick Hospital Received directly by our office
"The new care though from Orbis is really good and everything is going swimmingly. Dad has now had three different agencies and these by far are the best. Dad is happy with them all. They cook him a proper English breakfast this morning and the tea call is working well and now we know that he is eating enough. Special thanks to one of our carers, she gave 150%, and Dad fondly called her 'the pocket rocket.'"
Family of a client Shared following a social work review
"Very grateful for the quick response and re induction of care at such short notice and for the professional caring attitude of carers and management team."
Wife of a client Relayed to us by their social worker
"Both customer and daughter are really happy with the carers, they are engaging, supportive and do all tasks required and stay allocated time. Having such great carers has taken the pressure off her and she feels she can relax knowing the carers are doing fully what is asked of them."
Social care practitioner Following a review with a client and her daughter
homecare.co.uk
Reviews on homecare.co.uk
Public reviews posted by clients and their families on one of the UK's main independent review platforms for home care.
"We have used other agencies but we have been lucky enough to have Orbis Care for over 3 years now and would not swap for anyone else. The Care is professional, kind, discrete and cheerful."
S C Wife of client, via homecare.co.uk
"Orbis provided astonishingly good care for my mother for more than six months… patient, gentle, professional and kind, helping a struggling widow keep her independence for as long as possible."
Nick H Son of client, via homecare.co.uk
"My mum has gone from declining care to eagerly waiting for the Carer to arrive. As a family we would now be lost without them."
Sarah B Daughter of client, via homecare.co.uk
"My mother never wanted to go into a care home and without the support of Orbis Care we could never have fulfilled that wish for her. She passed away in July and I know she was looked after in the best way possible."
Steve S Son of client, via homecare.co.uk
"All the staff that have visited and that we have spoken to via phone have been kind, polite and courteous. The carers have been brilliant, punctual, skilled and always with a smile."
Michael B Husband of client, via homecare.co.uk
"We like knowing who is coming and what time. They never let us down and every one of them is welcome. We get to know them and they become friends."
Christine B Wife of client, via homecare.co.uk
"My Mother has received Orbis carers four times a day for over six months and their service has been excellent. Previously she had been assigned two other agencies and their level of care paled by comparison."
Stephen D Son of client, via homecare.co.uk
"My wife has been attended by Orbis carers four times a day since January 2023. Throughout this time the care has been of the highest standard."
C J Husband of client, via homecare.co.uk
"In March 2023 a daily care plan was instigated and I soon realised how this improved my wellbeing. In particular, the interactions with the caring team proved to be most beneficial and mindful of my independence."
P J Client, via homecare.co.uk
Independent recognition
Recognised independently for the care we deliver
As well as client reviews, Orbis has been recognised by independent bodies for our approach to care and staff development.
Stars of Social Care 2026, Highly Commended, Learning & Development
Recognised nationally for transforming staff training into a genuine development programme, including dementia simulation training and funded qualifications.
"Raj has transformed training from a compliance exercise into a genuine development journey. Through funded qualifications, specialist learning opportunities and innovative initiatives such as dementia simulation training, she has created a culture of continuous improvement."
Stars of Social Care 2026 Judges
UK Enterprise Awards 2026, Excellence in Compassionate Care (West Midlands)
Recognised for the quality and character of care delivered to clients and their families.
Have we supported your family?
If Orbis Care looks after your loved one and you would like to leave a review, we would be grateful. Reviews on homecare.co.uk help other families make informed decisions.